Effective date: August 6, 2026 · Last updated: August 6, 2026
Please read section 16. It requires most disputes to be resolved by individual binding arbitration in Miami-Dade County, Florida rather than in court, and it waives class actions and jury trials. You may opt out of arbitration within 30 days of first accepting these Terms — see section 16.8.
These Terms of Service ("Terms") govern your use of gettingnext.com and related services (the "Service"), operated by GettingNext("GettingNext", "we", "us"), based in Miami-Dade County, Florida, United States. By creating an account or making a booking, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
"Business" means a service provider with a GettingNext account. "Customer" means a person booking an appointment with a Business through the Service. "You" means whichever of the two you are.
GettingNext is a booking platform. Appointments made through the Service are agreements between the Customer and the Business — GettingNext is not a party to that agreement, does not provide the underlying services, does not vet or endorse Businesses, and is not responsible for the quality, safety, legality, or delivery of what you book. Complaints about a service you booked should be directed to the Business.
If you operate a Business on GettingNext, you agree to:
The Service sends transactional email to Customers about their own bookings — confirmations, reminders, reschedules, and cancellations. It does not send marketing email to Customers, and it does not send SMS or WhatsApp messages to Customers.
Where you enable WhatsApp/SMS booking alerts, they go to a phone number you provide for your own business. You confirm that the number is yours or that you have permission from its subscriber to receive messages at it, and you will update or remove it promptly when that stops being true.
If you use any part of the Service to send, or cause to be sent, messages to Customers or other third parties, you are the sender for legal purposes and you agree to:
We may suspend messaging features on your account, without prior notice, if we reasonably believe they are being used in breach of this section.
You may not use the Service to:
We may suspend or terminate accounts that violate these Terms.
The Service is currently offered free of charge during our beta period. We may introduce subscription fees with at least 30 days' notice to Businesses, given by email to the address on your account and posted on this page. Fees will not apply to any period before that notice expires. If you do not want to pay, you may close your account at any time before the fees take effect; continued use after that constitutes acceptance.
Where a Business enables payments, payment processing is provided by Stripe and is subject to Stripe's own terms, which the Business enters into directly with Stripe. The Business is the seller and merchant of record for everything it sells. The amount charged, any deposit requirement, and any refund entitlement are set by the Business.
GettingNext is not a party to the transaction between a Customer and a Business. We do not take custody, possession, or control of Customer funds, we do not hold or transmit money, and we are not a payment processor, money transmitter, or money services business. Funds settle from Stripe to the Business's own Stripe account. Card details are handled entirely by Stripe; we never see or store card numbers.
Chargebacks, disputes, and refunds are between the Customer, the Business, and Stripe. Refund requests should go to the Business.
The Service is in active development. Features may change, be withdrawn, or occasionally malfunction. We aim for high availability but do not guarantee uninterrupted or error-free operation, and we recommend Businesses keep independent records of critical appointments.
The Service, including its software, design, and branding, belongs to GettingNext. Businesses retain ownership of the content they upload (logos, photos, descriptions) and grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, and display it as needed to operate and promote the Service. You may revoke that license for promotional use by telling us at support@gettingnext.com.
We may use aggregated, de-identified data about how the Service is used to operate, secure, and improve it. That data cannot reasonably be used to identify you or your Customers, and we will not attempt to re-identify it.
This section forms part of these Terms and applies whenever GettingNext processes personal information about a Business's Customers ("Customer Personal Information") on that Business's behalf. It is intended to satisfy the written-contract requirements of the California Consumer Privacy Act and the comparable processor-contract requirements of other US state privacy laws and Jamaica's Data Protection Act, 2020. If you need a countersigned standalone copy, email support@gettingnext.com.
The Business is the business / controller of Customer Personal Information. GettingNext is its service provider under the CCPA, its processor under other US state privacy laws, and its data processorunder Jamaica's Data Protection Act, 2020. Each party is independently responsible for complying with the laws that apply to it in its own role.
The Business discloses Customer Personal Information to GettingNext for the limited and specified purpose of providing the Service: creating and managing appointments, sending booking-related communications, securing the platform against abuse, providing support, and complying with law. GettingNext will not process Customer Personal Information for any other purpose.
GettingNext will:
The Business may take reasonable and appropriate steps to confirm that GettingNext uses Customer Personal Information consistently with these obligations, and — on notice — to stop and remediate any unauthorized use.
GettingNext engages the service providers listed in the Privacy Policyas subprocessors, imposes data protection obligations on them by contract, and remains responsible for their performance of this section. We will update that list before adding a subprocessor that processes Customer Personal Information, and will give Businesses notice by email of any addition that materially changes how their Customers' information is handled.
GettingNext will maintain technical and organizational measures appropriate to the risk, including encryption of data in transit, restricted and role-scoped access to production systems, tenant isolation of database records, and automated scanning for exposed credentials.
If GettingNext becomes aware of a security incident resulting in the unauthorized access, disclosure, alteration, or loss of Customer Personal Information, it will notify the affected Business without undue delay and in any event within 72 hours, describe what is known, and provide the information the Business reasonably needs to meet its own notification obligations. GettingNext will not delay notification because an investigation is incomplete.
Where a Customer exercises a privacy right against a Business, GettingNext will provide reasonable assistance in responding, including locating, exporting, correcting, or deleting the relevant records. If a Customer brings such a request directly to GettingNext, we will action it where we can and otherwise forward it to the Business.
On account closure, GettingNext will delete or anonymize Customer Personal Information processed on the Business's behalf within a reasonable period, except where retention is required by law. Before closing an account, a Business may request an export of its appointment records at support@gettingnext.com.
On reasonable written request, and no more than once in any 12-month period, GettingNext will provide information reasonably necessary to demonstrate compliance with this section. GettingNext may satisfy this by providing a written description of its security practices and those of its subprocessors rather than granting on-site access.
The Business will:
If this section conflicts with any other part of these Terms as to the processing of Customer Personal Information, this section controls.
You may stop using the Service at any time and request account deletion at support@gettingnext.com. We may suspend or terminate access for breach of these Terms, unlawful activity, risk to the Service or other users, or extended inactivity, with notice where practicable.
On termination, the license in section 10 ends and we will handle data as described in sections 11.8 and in the Privacy Policy. Sections that by their nature should survive — including sections 2, 10, 11, 13, 14, 15, 16, and 17 — survive termination.
The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, GettingNext disclaims all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing or usage of trade.
GettingNext does not warrant that the Service will be uninterrupted, timely, secure, or error-free, that any defect will be corrected, or that appointments, reminders, or notifications will always be delivered. GettingNext makes no warranty about any Business or the services it provides.
Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In that case, such warranties are limited to the shortest period and narrowest scope permitted by law.
To the maximum extent permitted by law, GettingNext will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost bookings, lost revenue, lost data, or loss of goodwill, whether based in contract, tort (including negligence), strict liability, or any other theory, and whether or not GettingNext was advised of the possibility of such damages.
GettingNext's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid GettingNext in the 12 months before the event giving rise to the claim, or (b) USD $100.
These limits apply to the maximum extent permitted by law and are an essential part of the bargain between us — the Service is offered on these terms and would not be offered without them.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above may not fully apply to you. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability under mandatory consumer-protection law in your place of residence.
If you are a Business, you agree to defend, indemnify, and hold harmless GettingNext and its officers, employees, and agents from and against any claim, demand, proceeding, loss, liability, damage, fine, penalty, cost, or expense (including reasonable attorneys' fees) arising out of or relating to:
We will notify you of any claim we seek indemnity for, and you may control the defense provided you do not settle in a way that imposes obligations on us without our written consent. We may participate in the defense with our own counsel at our expense.
This section affects your legal rights. It requires individual arbitration instead of court for most disputes, and waives class actions and jury trials. Read it, and see section 16.8 if you want to opt out.
Before starting an arbitration or lawsuit, you agree to try to resolve the dispute informally. Send a written notice of dispute to support@gettingnext.com describing the problem, the relief you want, and your account email. We will do the same for any dispute we have with you. Both parties agree to negotiate in good faith for 60 days from the date the notice is received. This step is a precondition to arbitration, and the limitations period is paused while it runs.
If informal resolution fails, you and GettingNext agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service — including its formation, interpretation, breach, termination, enforceability, or the arbitrability of any claim — will be resolved by binding individual arbitration rather than in court, except as stated in section 16.7. The Federal Arbitration Act governs the interpretation and enforcement of this section.
The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules where the claimant is a Business, or its Consumer Arbitration Rules where the claimant is a Customer acting for personal purposes. The rules are available at adr.org. Arbitration will be seated in Miami-Dade County, Florida, before one arbitrator, though you may elect to participate by telephone or video, and claims under the AAA's desk-arbitration threshold may be decided on documents alone. The arbitrator may award any relief a court could award on an individual basis, and the award may be entered as a judgment in any court of competent jurisdiction.
Each party bears its own attorneys' fees unless the arbitrator awards them under applicable law. For a Customer claim where the amount in controversy is USD $10,000 or less, GettingNext will pay the AAA filing, administration, and arbitrator fees, unless the arbitrator finds the claim frivolous or brought for an improper purpose. If AAA fees would prevent you from bringing a claim, tell us and we will discuss covering them.
Arbitration must be brought in an individual capacity only. You and GettingNext waive any right to bring or participate in a class action, collective action, consolidated action, or representative proceeding, and the arbitrator may not preside over any form of class or representative proceeding or consolidate the claims of more than one person.
This waiver is not severable. If it is found unenforceable as to a particular claim or request for relief, then that claim or request — and only that one — will be severed from arbitration and brought in the state or federal courts located in Miami-Dade County, Florida, and the rest of this section will continue to apply to all other claims. Nothing here waives a right to bring a representative action that applicable law makes non-waivable.
If 25 or more claims of a substantially similar nature are filed against GettingNext by or with the assistance of the same or coordinated counsel, the parties agree the claims will be administered in sequential batches of no more than 50, each batch before a single arbitrator, with the limitations period paused for claims awaiting their batch. This is intended to make resolution faster and cheaper for everyone, not to delay any individual claim.
You may reject this arbitration agreement by emailing support@gettingnext.com within 30 daysof the date you first accept these Terms, with the subject line "Arbitration Opt-Out" and the email address on your account. Opting out affects only section 16 — the rest of these Terms, including section 17, still applies, and disputes will be resolved in the courts identified in section 17. Opting out will not affect your account or how we treat you.
To the extent any dispute proceeds in court rather than arbitration, you and GettingNext each knowingly and voluntarily waive any right to a trial by jury.
This section survives termination of your account and of these Terms. If we materially change it, we will notify Businesses by email, and the change will not apply to any dispute for which a notice of dispute was already sent.
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
For any dispute not subject to arbitration under section 16 — including where you have opted out — the state and federal courts located in Miami-Dade County, Florida have jurisdiction, and you and GettingNext consent to that jurisdiction and venue.
Wherever you live, nothing in these Terms takes away rights that cannot be taken away. If mandatory consumer-protection law in your place of residence gives you rights or a forum you cannot contract out of, those rights apply and you may bring proceedings where that law allows. For users in Jamaica, that includes rights under the Consumer Protection Act and the Data Protection Act, 2020, and nothing here limits your right to complain to the Office of the Information Commissioner.
We may update these Terms as the Service evolves. Material changes will be posted on this page with an updated date and, for significant changes, notified to Businesses by email at least 30 days before they take effect where practicable. Changes apply prospectively only. Continued use after changes take effect constitutes acceptance; if you do not accept, stop using the Service and close your account.
GettingNext
Miami-Dade County, Florida, United States
support@gettingnext.com